Disponible uniquement en anglais et en espagnol

SKYVIEW HOTEL informs you that your personal data will be processed in accordance with the provisions of data protection regulations [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation (GDPR); Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y Garantía de los Derechos Digitales (LOPDGDD); Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE)] and other applicable regulations.

The website https://www.skyviewhoteltenerife.com/ is owned by SKYVIEW HOTEL.

• Data Controller:

• Identity: S.C. EXP. TURISTICAS VING TENERIFE (SKYVIEW HOTEL).
• CIF: G-38616074.
• Address: Avenida Fernández Perdigón, Número 8, 38400, Puerto de la Cruz, Santa Cruz de Tenerife, Spain.
• Telephone: +34 922.384.511.

E-mail: reserva@skyviewhoteltenerife.com.

• Definitions:

WEBSITE: Domain that is made available to Internet Users. It describes the system for accessing information via the Internet. Pages designed and published under a domain name on the Internet and which are the result of the information that the owner makes available to the User.

CONTROLLER OF PROCESSING: Natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of the processing.

PROCESSOR: A natural or legal person, public authority, service or other body processing personal data on behalf of the controller.

RECIPIENT: any natural or legal person, public authority, service or other body to whom personal data are disclosed, whether or not it concerns a third party. However, public authorities which may receive personal data in the framework of a specific investigation in accordance with Union or Member State law shall not be considered as recipients; the processing of such data by such public authorities shall be in accordance with the data protection rules applicable to the purposes of the processing.

USER: Natural or legal person browsing the website. Access to and use of this website is subject to the prior reading and full, express and unreserved acceptance of this Privacy Policy in force at the time of access, which we ask you to read carefully. By accessing or using the website, you acknowledge that you have read and understood without limitation or qualification this Privacy Policy.

CONTENT: Information and services that make up the entire domain that SKYVIEW HOTEL makes available to the User. It contains messages, texts, graphics, photographs, icons, logos, links, software, appearance, graphic design and, in general, all the information contained in the website.

HYPERLINK: Technique by which the User can browse through different pages of the website, or the Internet, by simply clicking on the text, icon or indicative button containing the link.

COOKIES: Technical means for the traceability and monitoring of navigation on websites, they are small text files that are written on the user’s computer. As they have implications on privacy, SKYVIEW HOTEL warns the user in a timely and reliable manner of their use on this website.

• Purpose of Processing:

When a user provides information, it may include personal data such as name, surname, email address, telephone number, among others. By providing this information, the user gives their consent for their information to be collected, used, managed and stored by SKYVIEW HOTEL, only as described in this Privacy Policy.

On this website there are different systems for capturing personal information, processing the information provided by the User for the following purposes:

• Establish communication between the parties.
• Manage the contractual or similar relationship established.
• To contact you or to respond to any communication you have sent us.
• To provide you with information by email, phone calls.
• To offer you personalised attention.
• To ensure compliance with the terms of use and applicable law.
• To support and improve the services offered by this website.

SKYVIEW HOTEL informs the User that no profiling analysis is carried out solely on the basis of automated processing which produces legal effects on the User or significantly affects him/her in a similar way.

SKYVIEW HOTEL may use your data to contact you, both electronically and non-electronically, to obtain your opinion on the service provided. You may revoke your consent at any time by sending a letter with the subject “UNSUBSCRIBE” to SKYVIEW HOTEL, using your contact details (postal or e-mail address).

We will not process your personal data for any other purpose than those described above unless required to do so by law or court order.

• Personal Information Capture Systems:

SKYVIEW HOTEL will process the personal data provided by the User through the different systems for capturing personal information placed at the disposal of the Users and which respond, depending on the specific case, to the management and attention of requests for information, queries, reservations or any services or events provided and/or offered by SKYVIEW HOTEL.

We list below the systems for collecting personal information, indicating the purpose, the lawfulness, as well as additional information.

Social Networks: SKYVIEW HOTEL has a profile on some of the main social networks on the Internet (Instagram). Your data as a user will be processed solely for the purpose of properly managing the profile of SKYVIEW HOTEL in the social network, giving publicity about our services.

Purpose of Processing: Monitoring of Social Networks (RRSS) and advertising our services.

Lawfulness of Processing: The data subject consented to the processing of his or her personal data for one or more specified purposes (Article 6(1)(a) of the GDPR).

Below are the social networks where SKYVIEW HOTEL has a profile:

• Facebook: https://www.facebook.com/skyviewtenerife. You can consult its Privacy Policy at the following link: https://es-es.facebook.com/privacy/explanation/.
• Instagram: https://www.instagram.com/skyviewhoteltenerife/. You can consult its Privacy Policy at the following link: https://es-la.facebook.com/help/instagram/155833707900388/.

The treatment of the data carried out by the Users who become followers in the social networks of SKYVIEW HOTEL will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network in each case and previously accepted by the User.

The treatment that SKYVIEW HOTEL will carry out within the aforementioned social network will be, at most, that which the Social Network allows to corporate profiles. SKYVIEW HOTEL will correctly manage its presence in the Social Network, informing of activities, events, news, services, promotions, special offers.

SKYVIEW HOTEL will be able to inform, when the law does not prohibit it, its followers by any means that the social network allows about its activities, events, news, services, promotions, special offers.

Data extraction: Under no circumstances will SKYVIEW HOTEL extract data from the Social Networks, unless the User’s consent to do so was obtained punctually and expressly.

Data subjects’ rights: Due to the very nature of social networks, the effective exercise of the data protection rights of the follower is subject to the modification of the follower’s personal profile.

SKYVIEW HOTEL may also collect anonymous information about the User’s use of the website.

• Lawfulness of Data Processing:

The lawful bases for the processing of personal data are:

• The processing is necessary for the performance of a contract to which the data subject is party or for the implementation at the request of the data subject of pre-contractual measures (Article 6(1)(b) of the GDPR).
• Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child (Article 6(1)(f) of the GDPR), in conjunction with Article 19 of the LOPDGDD: Processing of contact, individual entrepreneur and individual professional data.
• The data subject consented to the processing of his or her personal data for one or more specified purposes (Article 6(1)(a) of the GDPR).
• Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).
• Article 21.1 of the LSSI-CE. Prohibition of commercial communications sent by e-mail or equivalent means of electronic communication: [It is prohibited to send advertising or promotional communications by e-mail or other equivalent means of electronic communication that have not been previously requested or expressly authorised by the recipients of the same].

The User’s consent shall be requested at the time of:

• proceed with your request for contact.
• before processing your personal data.

SKYVIEW HOTEL will only provide information about the User to the State Security Forces and Bodies, competent Public Administrations in the cases foreseen by Law and for the purposes defined therein, Judges and Courts by requirement or court order or by obligation of a regulation with the rank of Law.

• Source of Data:

The personal data originate directly from the User as a data subject and have been collected through the different systems for capturing personal information, e.g. web forms, e-mail or through telephone calls, with contact requests.

• Data Category:

The categories of data processed through the website are identification and contact data. No specially protected categories of data are processed.

• Conservation periods:

SKYVIEW HOTEL keeps personal data for a limited and proportional period. The data processed for the purpose of managing the relationship between the User and SKYVIEW HOTEL (name, surname, email address, telephone number, etc.) will be kept for the duration of the contractual or similar relationship or as long as the User does not request its deletion, in which case, the User’s personal identification data will be kept, duly blocked, on our servers solely for the purposes of meeting any requirement of Judges and Courts, the Public Prosecutor’s Office or competent Public Administrations, for the demand for possible liabilities arising from the processing and only for the period of limitation of the same. Once the retention period has expired, the data and backup copies will be deleted from all media, with appropriate security measures to ensure their total destruction.

Disaggregated data: Disaggregated data will be retained without a deletion period.

User data: The period of conservation of personal data will vary depending on the service contracted by the User. In any case, it will be the minimum necessary, and may be kept until:

• One (1) year: Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), traffic data relating to electronic communications.
• Three (3) years: Articles 32.2 and 78 of the LOPDGDD, as the maximum period for blocking personal data and the statute of limitations for sanctions.
• Four (4) years: Articles 66 and following of Law 58/2003, of 17 December, General Taxation.
• Six (6) years: Article 30 Commercial Code.

Data Processors:

SKYVIEW HOTEL may contract with service providers as data processors. The processing of data is regulated by a data processor contract.

• ARSYS INTERNET, S.L.U., CIF: B-85294916, with address at Calle Madre de Dios, Número 21, 26004, Logroño, La Rioja, Spain, for the hosting of the website and e-mails. You can consult its Data Protection Policy at the following link: https://www.arsys.es/terms/politica-proteccion-datos.

Recipients of Transfers and International Data Transfers:

Data are transferred to:

• Banks / Savings Banks.
• Competent Public Administrations, in the cases provided for by law and for the purposes defined therein.
• State Security Forces and Corps.

No International Data Transfers are made.

SKYVIEW HOTEL does not sell, rent or transfer personal data that may identify the User, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out, in such cases, prior consent will be required from the Users, informing them of the identity of the collaborator and the purpose of the collaboration. This will always be carried out with the strictest security standards.

• Security measures:

For the processing of data SKYVIEW HOTEL implements all technical and organisational security measures established in the current legislation. Data protection measures necessary to prevent the loss of information, alteration of data or access by unauthorised personnel.

With regard to the confidentiality of data processing, SKYVIEW HOTEL ensures that any person authorised to process the User’s data, including its staff, collaborators and service providers, is obliged to respect confidentiality.

Principles established by SKYVIEW HOTEL in the processing of personal data in accordance with the requirements of the General Data Protection Regulation:

• Principle of lawfulness, fairness and transparency: Personal data shall be processed lawfully, fairly and transparently in relation to the data subject.
• Purpose limitation principle: Personal data will be collected for specified, explicit and legitimate purposes and will not be further processed in any way incompatible with those purposes.
• Data minimisation principle: Personal data shall be only adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
• Principle of accuracy: Personal data must be accurate and, where necessary, kept up to date, and all reasonable steps must be taken to ensure that personal data which are inaccurate in relation to the purposes for which they are processed are erased or rectified without delay.
• Principle of limitation of the storage period: Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
• Principle of integrity and confidentiality: Personal data shall be processed in such a way as to ensure appropriate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, by implementing appropriate technical or organisational measures.

Taking into account the state of the art, the cost of implementation and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity that the processing entails for the rights and freedoms of natural persons, SKYVIEW HOTEL applies the:

• Data protection by design: It undertakes to implement, both at the time of determining the means of processing and at the time of the processing itself, appropriate technical and organisational measures, such as pseudonymisation, which are designed to effectively implement data protection principles, such as data minimisation, and to integrate the necessary safeguards into the processing in order to comply with the requirements of the GDPR and to protect the rights of the data subject.
• Data protection throughout the information lifecycle: Measures are in place to ensure the protection of personal data throughout the information lifecycle.
• Data protection by default: Appropriate technical and organisational measures are implemented to ensure that, by default, only personal data necessary for each of the specific purposes of the processing are processed.

SKYVIEW HOTEL establishes the following security measures:

• Perform regular backups or back-ups.
• Encrypted communication channels: this means that electronic communications are encrypted using the SSL protocol. This is a security protocol that allows Users’ data to travel in an integral and secure manner, the transmission of data between the Server and the User is totally encrypted or encoded.
• The mail servers hosting the mailboxes are SSL certified. All communication between the client, the mail server and the destination mail servers is encrypted.
• Stores personal information on secure servers, protected by passwords and firewalls.
• It stores personal information on servers located within the European Economic Area (EEA).
• Conducts regular internal data protection audits.
• It does not use personal data for purposes other than those for which they were originally collected.

SKYVIEW HOTEL cannot guarantee the impregnability of the Internet network, and therefore the violation of personal data through fraudulent access to them by third parties.

• Navigation:

When browsing the website, data is collected that may include geographic location of access, type and version of browser and operating system, information and duration of visits, use of the website, a record of how the services and sites are used, as well as other data that cannot be used to identify the User and that SKYVIEW HOTEL will use to improve navigation on the website.

When accessing the websites of third parties, the User can decide whether to accept their privacy and cookie policies. The User can accept or reject third party cookies from the configuration options of their browser or from the system enabled by the third parties for this purpose.

• Accuracy and Veracity of the Data:

The user is solely responsible for the veracity and correctness of the data provided through the website, exonerating SKYVIEW HOTEL from any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The User agrees to provide complete and correct information through the different means of contact (web forms, e-mails, telephone calls).

The User guarantees that he/she is over 14 years of age. The website is not directed at minors. If you are a minor, please do not attempt to register as a User of our website, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete such information as soon as possible.

• Rights of Persons:

Any person has the right to obtain confirmation as to whether or not SKYVIEW HOTEL processes personal data concerning him/her.

Any interested party may request the exercise of the following rights by submitting a written request to SKYVIEW HOTEL, including a photocopy of their ID card or other identity document:

• Right of access: Allows the data subject to know and obtain information about his or her personal data undergoing processing.
• Right of rectification or erasure: Allows for the correction of errors, modification of data that proves to be inaccurate or incomplete and guarantees the accuracy of the information processed or allows for the erasure of data that proves to be inadequate or excessive.
• Right to object: The data subject’s right not to have his or her personal data processed or to have it stopped, in which case it will only be kept for compelling legitimate reasons, or for the exercise or defence of possible claims.
• Limitation of processing: This involves the marking of the personal data retained, with the aim of limiting their future processing, in which case they will only be retained for the exercise or defence of claims.
• Data portability: Providing the data subject with the data undergoing processing, so that he or she can transmit them to another controller, without hindrance. As a data subject, you have the right to receive the personal data relating to you, which you have provided to the controller, in a structured, commonly used and machine-readable format and to transfer it to another controller when: The processing is based on consent, the data have been provided by the data subject and the processing is carried out by automated means. When exercising your right to data portability, you have the right to have personal data transmitted directly from controller to controller where technically feasible.
• The right not to be subject to automated individual decisions (including profiling): The right not to be subject to a decision based solely on automated processing which produces legal effects or similarly significantly affects.

You may withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal, as well as file a complaint, if you consider that your data have been processed inappropriately, before the Supervisory Authority, being in the case of Spain, the Spanish Data Protection Agency (AEPD), through its website https://www.aepd.es/ or through the postal address Calle Jorge Juan, Número 6, 28001, Madrid, Spain.

We will respond to your requests as soon as possible and in any case within one month of receiving your request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. SKYVIEW HOTEL will inform the interested party of the extension within one month of the request.

• Business mail:

In application of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), SKYVIEW HOTEL will not send advertising or promotional communications by e-mail or any other equivalent electronic means of communication that have not been previously requested or expressly authorised by the User.

In the case of Users with whom there is a previous contractual relationship, SKYVIEW HOTEL is authorised to send commercial communications regarding products or services that come from SKYVIEW HOTEL and that are similar to those that were initially contracted. In any case, the user can request not to receive any more commercial information through the established contact channels, proving their identity. SKYVIEW HOTEL undertakes not to send commercial communications without properly identifying them.

Through the web forms, by ticking the corresponding box provided for this purpose, the User may expressly consent to receive information and commercial, advertising or promotional communications by e-mail or other equivalent means of electronic communication, which come from SKYVIEW HOTEL about campaigns, special offers, promotions related to SKYVIEW HOTEL.

You may withdraw your consent at any time by sending a letter with the subject “UNSUBSCRIBE”, without the withdrawal of your consent for this purpose conditioning the execution of the established relationship.

• Copyright:

The source code, graphic designs, images, photographs, animations, software, texts, as well as the information and contents included in this website are protected by Spanish legislation on intellectual and industrial property rights and the total or partial reproduction of this website, its computer processing, public communication, distribution, dissemination, modification or transformation is not permitted without the prior written permission of SKYVIEW HOTEL.

The User is only entitled to private use of the same, requiring express authorisation from SKYVIEW HOTEL to modify, reproduce, exploit or distribute them.

Without prejudice to the foregoing, the User is granted the rights to access, download, print, reproduce on any medium, as well as the use of the contents of the website to which he/she is allowed to have access, for merely informative purposes.

• Conditions of Access:

Access to this website is free of charge and does not require prior subscription or registration. However, there is access to certain reserved areas of the website for registered users, in which case the User must maintain strict confidentiality of the password. The User must access in good faith and in accordance with this Privacy Policy and access is at his or her own exclusive responsibility.

The User is expressly prohibited from using and obtaining the services and contents offered on the website for procedures other than those stipulated.

• Cookies:

The website currently makes use of the following cookies:

• Technical Cookies: Own and third-party cookies that guarantee basic functionalities and security features of the website, including those that the editor uses to enable the management and operation of the website and to enable its functions and services. Technical cookies will be exempt from compliance with the obligations established in article 22.2 of the LSSI-CE, when they allow the service requested by the User to be provided, so their use does not require the User’s consent.
• Analysis or Measurement Cookies: Own cookies that record a unique identification that is used to generate anonymous statistical data about how the website is used.
• Preference or Customisation Cookies: Cookies that allow you to determine which language should be used for users, according to the country code.
• Behavioural Advertising Cookies: Own cookies that allow tracking of users across multiple websites, in order to present relevant advertising based on the preferences of the web user.

You can access our Cookie Policy and obtain further information about the cookies we use.

• Responsibilities:

In making the website available to the User, we try to offer quality content and services, using the utmost diligence, not only in the provision of the same, but also in the technological means used. However, we shall not be liable for the presence of viruses or any other element that may in any way damage the User’s computer system, documents and files.

SKYVIEW HOTEL does not guarantee the correct functioning with respect to the availability and continuity of its website. As far as possible we will try to inform the user of any interruption in the service, correcting it as soon as possible. However, we are exempt from any liability arising from the incorrect operation or interruptions of this website.

• Language and Regulatory Framework:

The language applicable to this Privacy Policy is English.

The applicable regulatory framework for the processing of personal data carried out by SKYVIEW HOTEL is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation (GDPR), Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE) and other applicable regulations.

• Changes to the Privacy Policy:

SKYVIEW HOTEL reserves the right to modify this policy to adapt it to new legislation or jurisprudence. In such cases, SKYVIEW HOTEL will announce on the website the changes introduced prior to their implementation.

• Updates to the Privacy Policy:

This Privacy Policy is dated 15 February 2023. We may modify it at any time, please check the date of issue each time you connect to our website to ensure that no changes have been made that may affect you. If you have any queries, please contact us by telephone on (34) 922.384.511 or by e-mail at reserva@skyviewhoteltenerife.com.

Note: This legal text has been drawn up by virtue of the service contract signed between S.C. EXP. TURISTICAS VING TENERIFE and AFONSO & GONZÁLEZ ASESORES, S.L., the latter reserving the ownership of the said legal text by virtue of the provisions of the Intellectual Property Law, the copying, reproduction, transcription, distribution and public communication, including making available, of all or part of the content of this legal text, for commercial purposes, on any support and by any technical means, without the authorisation of AFONSO & GONZÁLEZ ASESORES, S.L., is expressly prohibited.

PRIVACY POLICY

SKYVIEW HOTEL informs you that your personal data will be processed in accordance with the provisions of data protection regulations [Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation (GDPR); Ley Orgánica 3/2018, de 5 de diciembre, de Protección de Datos Personales y Garantía de los Derechos Digitales (LOPDGDD); Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y de Comercio Electrónico (LSSI-CE)] and other applicable regulations.

The website https://www.skyviewhoteltenerife.com/ is owned by SKYVIEW HOTEL.

• Data Controller:
• Identity: S.C. EXP. TURISTICAS VING TENERIFE (SKYVIEW HOTEL).
• CIF: G-38616074.
• Address: Avenida Fernández Perdigón, Número 8, 38400, Puerto de la Cruz, Santa Cruz de Tenerife, Spain.
• Telephone: +34 922.384.511.
• E-mail: reserva@skyviewhoteltenerife.com.

Definitions:

WEBSITE: Domain that is made available to Internet Users. It describes the system for accessing information via the Internet. Pages designed and published under a domain name on the Internet and which are the result of the information that the owner makes available to the User.

CONTROLLER OF PROCESSING: Natural or legal person, public authority, service or other body which, alone or jointly with others, determines the purposes and means of the processing.

PROCESSOR: A natural or legal person, public authority, service or other body which processes personal data on behalf of the controller.

RECIPIENT: a natural or legal person, public authority, service or other body to whom personal data are disclosed, whether or not it concerns a third party. However, public authorities which may receive personal data in the framework of a specific investigation in accordance with Union or Member State law shall not be considered as recipients; the processing of such data by such public authorities shall be in accordance with the data protection rules applicable to the purposes of the processing.

USER: Natural or legal person browsing the website. Access to and use of this website is subject to the prior reading and full, express and unreserved acceptance of this Privacy Policy in force at the time of access, which we ask you to read carefully. By accessing or using the website, you acknowledge that you have read and understood without limitation or qualification this Privacy Policy.

CONTENT: Information and services that make up the entire domain that SKYVIEW HOTEL makes available to the User. It contains messages, texts, graphics, photographs, icons, logos, links, software, appearance, graphic design and, in general, all the information contained in the website.

HYPERLINK: Technique by which the User can browse through different pages of the website, or the Internet, by simply clicking on the text, icon or indicative button containing the link.

COOKIES: Technical means for the traceability and monitoring of navigation on websites, they are small text files that are written on the user’s computer. As they have implications on privacy, SKYVIEW HOTEL warns the user in a timely and reliable manner of their use on this website.

• Purpose of Processing:

When a user provides information, it may include personal data such as name, surname, email address, telephone number, among others. By providing this information, the user gives their consent for their information to be collected, used, managed and stored by SKYVIEW HOTEL, only as described in this Privacy Policy.

On this website there are different systems for capturing personal information, processing the information provided by the User for the following purposes:

• Establish communication between the parties.
• Manage the contractual or similar relationship established.
• To contact you or to respond to any communication you have sent us.
• To provide you with information by email, phone calls.
• To offer you personalised attention.
• To ensure compliance with the terms of use and applicable law.
• To support and improve the services offered by this website.

SKYVIEW HOTEL informs the User that no profiling analysis is carried out solely on the basis of automated processing which produces legal effects on the User or significantly affects him/her in a similar way.

SKYVIEW HOTEL may use your data to contact you, both electronically and non-electronically, to obtain your opinion on the service provided. You may revoke your consent at any time by sending a letter with the subject “UNSUBSCRIBE” to SKYVIEW HOTEL, using your contact details (postal or e-mail address).

We will not process your personal data for any other purpose than those described above unless required to do so by law or court order.

• Personal Information Capture Systems:

SKYVIEW HOTEL will process the personal data provided by the User through the different systems for capturing personal information placed at the disposal of the Users and which respond, depending on the specific case, to the management and attention of requests for information, queries, reservations or any services or events provided and/or offered by SKYVIEW HOTEL.

We list below the systems for collecting personal information, indicating the purpose, the lawfulness, as well as additional information.

Social Networks: SKYVIEW HOTEL has a profile on some of the main social networks on the Internet (Instagram). Your data as a user will be processed solely for the purpose of properly managing the profile of SKYVIEW HOTEL in the social network, giving publicity about our services.

Purpose of Processing: Monitoring of Social Networks (RRSS) and advertising our services.

Lawfulness of Processing: The data subject consented to the processing of his or her personal data for one or more specified purposes (Article 6(1)(a) of the GDPR).

Below are the social networks where SKYVIEW HOTEL has a profile:

• Facebook: https://www.facebook.com/skyviewtenerife. You can consult its Privacy Policy at the following link: https://es-es.facebook.com/privacy/explanation/.
• Instagram: https://www.instagram.com/skyviewhoteltenerife/. You can consult its Privacy Policy at the following link: https://es-la.facebook.com/help/instagram/155833707900388/.

The treatment of the data carried out by the Users who become followers in the social networks of SKYVIEW HOTEL will be governed by this section, as well as by those conditions of use, privacy policies and access regulations that belong to the social network in each case and previously accepted by the User.

The treatment that SKYVIEW HOTEL will carry out within the aforementioned social network will be, at most, that which the Social Network allows to corporate profiles. SKYVIEW HOTEL will correctly manage its presence in the Social Network, informing of activities, events, news, services, promotions, special offers.

SKYVIEW HOTEL will be able to inform, when the law does not prohibit it, its followers by any means that the social network allows about its activities, events, news, services, promotions, special offers.

Data extraction: Under no circumstances will SKYVIEW HOTEL extract data from the Social Networks, unless the User’s consent to do so was obtained punctually and expressly.

Data subjects’ rights: Due to the very nature of social networks, the effective exercise of the data protection rights of the follower is subject to the modification of the follower’s personal profile.

SKYVIEW HOTEL may also collect anonymous information about the User’s use of the website.

• Lawfulness of Data Processing:

The lawful bases for the processing of personal data are:

• The processing is necessary for the performance of a contract to which the data subject is party or for the implementation at the request of the data subject of pre-contractual measures (Article 6(1)(b) of the GDPR).
• Processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party, provided that such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require the protection of personal data, in particular where the data subject is a child (Article 6(1)(f) of the GDPR), in conjunction with Article 19 of the LOPDGDD: Processing of contact, individual entrepreneur and individual professional data.
• The data subject consented to the processing of his or her personal data for one or more specified purposes (Article 6(1)(a) of the GDPR).
• Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).
• Article 21.1 of the LSSI-CE. Prohibition of commercial communications sent by e-mail or equivalent means of electronic communication: [It is prohibited to send advertising or promotional communications by e-mail or other equivalent means of electronic communication that have not been previously requested or expressly authorised by the recipients of the same].

The User’s consent shall be requested at the time of:

• proceed with your request for contact.
• before processing your personal data.

SKYVIEW HOTEL will only provide information about the User to the State Security Forces and Bodies, competent Public Administrations in the cases foreseen by Law and for the purposes defined therein, Judges and Courts by requirement or court order or by obligation of a regulation with the rank of Law.

• Source of Data:

The personal data originate directly from the User as a data subject and have been collected through the different systems for capturing personal information, e.g. web forms, e-mail or through telephone calls, with contact requests.

• Data Category:

The categories of data processed through the website are identification and contact data. No specially protected categories of data are processed.

• Conservation periods:

SKYVIEW HOTEL keeps personal data for a limited and proportional period. The data processed for the purpose of managing the relationship between the User and SKYVIEW HOTEL (name, surname, email address, telephone number, etc.) will be kept for the duration of the contractual or similar relationship or as long as the User does not request its deletion, in which case, the User’s personal identification data will be kept, duly blocked, on our servers solely for the purposes of meeting any requirement of Judges and Courts, the Public Prosecutor’s Office or competent Public Administrations, for the demand for possible liabilities arising from the processing and only for the period of limitation of the same. Once the retention period has expired, the data and backup copies will be deleted from all media, with appropriate security measures to ensure their total destruction.

Disaggregated data: Disaggregated data will be retained without a deletion period.

User data: The period of conservation of personal data will vary depending on the service contracted by the User. In any case, it will be the minimum necessary, and may be kept until:

• One (1) year: Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), traffic data relating to electronic communications.
• Three (3) years: Articles 32.2 and 78 of the LOPDGDD, as the maximum period for blocking personal data and the statute of limitations for sanctions.
• Four (4) years: Articles 66 and following of Law 58/2003, of 17 December, General Taxation.
• Six (6) years: Article 30 Commercial Code.

Data Processors:

SKYVIEW HOTEL may contract with service providers as data processors. The processing of data is regulated by a data processor contract.

• ARSYS INTERNET, S.L.U., CIF: B-85294916, with address at Calle Madre de Dios, Número 21, 26004, Logroño, La Rioja, Spain, for the hosting of the website and e-mails. You can consult its Data Protection Policy at the following link: https://www.arsys.es/terms/politica-proteccion-datos.

Recipients of Transfers and International Data Transfers:

Data are transferred to:

• Banks / Savings Banks.
• Competent public administrations, in the cases provided for by law and for the purposes defined therein.
• State Security Forces and Corps.

No International Data Transfers are made.

SKYVIEW HOTEL does not sell, rent or transfer personal data that may identify the User, nor will it do so in the future, to third parties without prior consent. However, in some cases, collaborations with other professionals may be carried out, in such cases, prior consent will be required from Users, informing them of the identity of the collaborator and the purpose of the collaboration. This will always be carried out with the strictest security standards.

• Security measures:

For the processing of data SKYVIEW HOTEL implements all technical and organisational security measures established in the current legislation. Data protection measures necessary to prevent the loss of information, alteration of data or access by unauthorised personnel.

With regard to the confidentiality of data processing, SKYVIEW HOTEL ensures that any person authorised to process the User’s data, including its staff, collaborators and service providers, is obliged to respect confidentiality.

Principles established by SKYVIEW HOTEL in the processing of personal data in accordance with the requirements of the General Data Protection Regulation:

• Principle of lawfulness, fairness and transparency: Personal data shall be processed lawfully, fairly and transparently in relation to the data subject.
• Purpose limitation principle: Personal data will be collected for specified, explicit and legitimate purposes and will not be further processed in any way incompatible with those purposes.
• Data minimisation principle: Personal data shall be only adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed.
• Principle of accuracy: Personal data must be accurate and, where necessary, kept up to date, and all reasonable steps must be taken to ensure that personal data which are inaccurate in relation to the purposes for which they are processed are erased or rectified without delay.
• Principle of limitation of the storage period: Personal data shall be kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed.
• Principle of integrity and confidentiality: Personal data shall be processed in such a way as to ensure appropriate security of personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, by implementing appropriate technical or organisational measures.

Taking into account the state of the art, the cost of implementation and the nature, scope, context and purposes of the processing, as well as the risks of varying likelihood and severity that the processing entails for the rights and freedoms of natural persons, SKYVIEW HOTEL applies the:

• Data protection by design: It undertakes to implement, both at the time of determining the means of processing and at the time of the processing itself, appropriate technical and organisational measures, such as pseudonymisation, which are designed to effectively implement data protection principles, such as data minimisation, and to integrate the necessary safeguards into the processing in order to comply with the requirements of the GDPR and to protect the rights of the data subject.
• Data protection throughout the information lifecycle: Measures are in place to ensure the protection of personal data throughout the information lifecycle.
• Data protection by default: Appropriate technical and organisational measures are implemented to ensure that, by default, only personal data necessary for each of the specific purposes of the processing are processed.

SKYVIEW HOTEL establishes the following security measures:

• Perform regular backups or back-ups.
• Encrypted communication channels: this means that electronic communications are encrypted using the SSL protocol. This is a security protocol that allows Users’ data to travel in an integral and secure manner, the transmission of data between the Server and the User is totally encrypted or encoded.
• The mail servers hosting the mailboxes are SSL certified. All communication between the client, the mail server and the destination mail servers is encrypted.
• Stores personal information on secure servers, protected by passwords and firewalls.
• It stores personal information on servers located within the European Economic Area (EEA).
• Conducts regular internal data protection audits.
• It does not use personal data for purposes other than those for which they were originally collected.

SKYVIEW HOTEL cannot guarantee the impregnability of the Internet network, and therefore the violation of personal data through fraudulent access to them by third parties.

• Navigation:

When browsing the website, data is collected that may include geographic location of access, type and version of browser and operating system, information and duration of visits, use of the website, a record of how the services and sites are used, as well as other data that cannot be used to identify the User and that SKYVIEW HOTEL will use to improve navigation on the website.

When accessing the websites of third parties, the User can decide whether to accept their privacy and cookie policies. The User can accept or reject third party cookies from the configuration options of their browser or from the system enabled by the third parties for this purpose.

• Accuracy and Veracity of the Data:

The User is solely responsible for the veracity and correctness of the data provided through the website, exonerating SKYVIEW HOTEL from any responsibility in this regard.

Users guarantee and are responsible, in any case, for the accuracy, validity and authenticity of the personal data provided, and undertake to keep them duly updated. The User agrees to provide complete and correct information through the different means of contact (web forms, e-mails, telephone calls).

The User guarantees that he/she is over 14 years of age. The website is not directed at minors. If you are a minor, please do not attempt to register as a User of our website, applications or products. If we discover that we have mistakenly obtained personal information from a minor, we will delete such information as soon as possible.

• Rights of Persons:

Any person has the right to obtain confirmation as to whether or not SKYVIEW HOTEL processes personal data concerning him/her.

Any interested party may request the exercise of the following rights by submitting a written request to SKYVIEW HOTEL, including a photocopy of their ID card or other identity document:

Right of access: Allows the data subject to know and obtain information about his or her personal data undergoing processing.

• Right of rectification or erasure: Allows for the correction of errors, modification of data that proves to be inaccurate or incomplete and guarantees the accuracy of the information processed or allows for the erasure of data that proves to be inadequate or excessive.
• Right of objection: The data subject’s right not to have his or her personal data processed or to have it stopped, in which case it will only be kept for compelling legitimate reasons, or for the exercise or defence of possible claims.
• Limitation of processing: This involves the marking of the personal data retained, with the aim of limiting their future processing, in which case they will only be retained for the exercise or defence of claims.
• Data portability: Providing the data subject with the data undergoing processing, so that he or she can transmit them to another controller, without hindrance. As a data subject, you have the right to receive the personal data relating to you, which you have provided to the controller, in a structured, commonly used and machine-readable format and to transfer it to another controller where: The processing is based on consent, the data have been provided by the data subject and the processing is carried out by automated means. When exercising your right to data portability, you have the right to have personal data transmitted directly from controller to controller where technically feasible.
• The right not to be subject to automated individual decisions (including profiling): The right not to be subject to a decision based solely on automated processing which produces legal effects or similarly significantly affects.

You may withdraw your consent at any time, without affecting the lawfulness of the processing based on the consent prior to its withdrawal, as well as file a complaint, if you consider that your data have been processed inappropriately, before the Supervisory Authority, being in the case of Spain, the Spanish Data Protection Agency (AEPD), through its website https://www.aepd.es/ or through the postal address Calle Jorge Juan, Número 6, 28001, Madrid, Spain.

We will respond to your requests as soon as possible and in any case within one month of receiving your request. This period may be extended by a further two months if necessary, taking into account the complexity and number of requests. SKYVIEW HOTEL will inform the interested party of the extension within one month of the request.

• Business mail:

In application of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE), SKYVIEW HOTEL will not send advertising or promotional communications by e-mail or any other equivalent electronic means of communication that have not been previously requested or expressly authorised by the User.

In the case of Users with whom there is a previous contractual relationship, SKYVIEW HOTEL is authorised to send commercial communications regarding products or services that come from SKYVIEW HOTEL and that are similar to those that were initially contracted. In any case, the user can request not to receive any more commercial information through the established contact channels, proving their identity. SKYVIEW HOTEL undertakes not to send commercial communications without properly identifying them.

Through the web forms, by ticking the corresponding box provided for this purpose, the User may expressly consent to receive information and commercial, advertising or promotional communications by e-mail or other equivalent means of electronic communication, which come from SKYVIEW HOTEL about campaigns, special offers, promotions related to SKYVIEW HOTEL.

You may withdraw your consent at any time by sending a letter with the subject “UNSUBSCRIBE”, without the withdrawal of your consent for this purpose conditioning the execution of the established relationship.

• Copyright:

The source code, graphic designs, images, photographs, animations, software, texts, as well as the information and contents included in this website are protected by Spanish legislation on intellectual and industrial property rights and the total or partial reproduction of this website, its computer processing, public communication, distribution, dissemination, modification or transformation is not permitted without the prior written permission of SKYVIEW HOTEL.

The User is only entitled to private use of the same, requiring express authorisation from SKYVIEW HOTEL to modify, reproduce, exploit or distribute them.

Without prejudice to the foregoing, the User is granted the rights of access, downloading, printing, reproduction on any medium, as well as the use of the contents of the website to which he/she is allowed to have access, for merely informative purposes.

• Conditions of Access:

Access to this website is free of charge and does not require prior subscription or registration. However, there is access to certain reserved areas of the website for registered users, in which case the User must maintain strict confidentiality of the password. The User must access in good faith and in accordance with this Privacy Policy and access is at his or her own exclusive responsibility.

The User is expressly prohibited from using and obtaining the services and contents offered on the website for procedures other than those stipulated.

Cookies:

The website currently makes use of the following cookies:

• Technical Cookies: Own and third-party cookies that guarantee basic functionalities and security features of the website, including those that the editor uses to enable the management and operation of the website and to enable its functions and services. Technical cookies will be exempt from compliance with the obligations established in article 22.2 of the LSSI-CE, when they allow the service requested by the User to be provided, so their use does not require the User’s consent.
• Analysis or Measurement Cookies: Own cookies that record a unique identification that is used to generate anonymous statistical data about how the website is used.
• Preference or Customisation Cookies: Cookies that allow you to determine which language should be used for users, according to the country code.
• Behavioural Advertising Cookies: Own cookies that allow tracking of users across multiple websites, in order to present relevant advertising based on the preferences of the web user.

You can access our Cookie Policy and obtain further information about the cookies we use.

Responsibilities:

In making the website available to the User, we try to offer quality content and services, using the utmost diligence, not only in the provision of the same, but also in the technological means used. However, we shall not be liable for the presence of viruses or any other element that may in any way damage the User’s computer system, documents and files.

SKYVIEW HOTEL does not guarantee the correct functioning with respect to the availability and continuity of its website. As far as possible we will try to inform the user of any interruption in the service, correcting it as soon as possible. However, we are exempt from any liability arising from the incorrect operation or interruptions of this website.

Language and Regulatory Framework:

The language applicable to this Privacy Policy is English.

The applicable regulatory framework for the processing of personal data carried out by SKYVIEW HOTEL is Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC, General Data Protection Regulation (GDPR), Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE) and other applicable regulations.

Changes to the Privacy Policy:

SKYVIEW HOTEL reserves the right to modify this policy to adapt it to new legislation or jurisprudence. In such cases, SKYVIEW HOTEL will announce on the website the changes introduced prior to their implementation.

Updates to the Privacy Policy:

This Privacy Policy is dated 15 February 2023. We may modify it at any time, please check the date of issue each time you connect to our website to ensure that no changes have been made that may affect you. If you have any queries, please contact us by telephone on (34) 922.384.511 or by e-mail at reserva@skyviewhoteltenerife.com.

Note: This legal text has been drawn up in accordance with the service contract signed between S.C. EXP. TURISTICAS VING TENERIFE and AFONSO & GONZÁLEZ ASESORES, S.L., the latter reserving the ownership of the said legal text by virtue of the provisions of the Intellectual Property Law, the copying, reproduction, transcription, distribution and public communication, including the making available of all or part of the contents of this legal text, for commercial purposes, on any support and by any technical means, without the authorisation of AFONSO & GONZÁLEZ ASESORES, S.L., being expressly prohibited.